Refund Policy

Our 24-Hour Satisfaction Guarantee

At West property services, your satisfaction with the quality of our work is our highest priority. We stand firmly behind the results we deliver.

Policy on Refunds

Due to the labor and resources dedicated to every scheduled appointment, we do not issue full or partial monetary refunds once a cleaning service has been completed.

Our Commitment to Quality

If you are ever unsatisfied with the cleanliness of any specific area, we will take immediate steps to correct it. Our commitment is to ensure the job is done right.

We will send a team member back to your location to re-clean the specific spots of concern until they meet reasonable professional standards.
This complimentary reclean will be scheduled quickly and performed at absolutely no extra charge to you.

The 24-Hour Notification Window

To qualify for a complimentary reclean, you must bring the issue to our attention immediately:

You must contact us within 24 hours of the service completion time to report any dissatisfaction.
Reports received after the 24-hour window may be addressed during your next scheduled cleaning, but will not qualify for a free immediate reclean.

How to Notify Us

Please call or text us directly at 406-209-2743. We appreciate specific feedback, including details and photos, so we can ensure the correct action is taken right away.